Terms of service — Finetabz

These terms are the agreement between your business and Finetabz. By creating an account or using Finetabz you accept them. If you do not agree, please do not use Finetabz.

1. Who we are

Finetabz is a product of [to be added], a business registered in Bangladesh (trade licence no. [to be added]), of [to be added]. In these pages “Finetabz”, “we” and “us” mean that business.

Contact: support@finetabz.com · WhatsApp [to be added]

2. The service

Finetabz is point-of-sale and business software provided online, on the web, Windows and Android. We provide software only. We do not sell, install or repair printers, scanners, cash drawers, computers or other hardware; buy those from any shop, and their warranty is with that seller.

Finetabz is for use by businesses. The person who signs up must be at least 18 and allowed to act for the business.

3. Your account

Give true details when you sign up and keep them up to date.
You are responsible for your staff’s PINs and for everything done under your account. Give each person their own PIN and only the permissions they need.
Tell us at once if you think someone has access who should not.

4. Free trial, fees and payment

A new business gets a 30-day free trial. No payment details are needed for the trial.
After the trial, Finetabz is paid monthly, in advance, at the price on our pricing page when you pay. Payment is by bKash or bank transfer.
The app tells you before your trial or paid month ends. If a payment is more than 14 days late, we may suspend the account. Your data is kept (see the privacy policy) and comes back as it was when you pay.
We may change prices with at least 30 days’ notice in the app. The new price applies from your next payment after the notice period.
Refunds are covered by our refund policy.

5. Your data

The records you put into Finetabz belong to your business. You can download reports at any time, and we will send you a full copy of your data when you ask.
You give us permission to store and process those records only to provide, secure and support the service. We handle them as our privacy policy describes.
When you record your customers’, guests’, staff’s or riders’ personal details, your business is responsible for having a lawful reason to do so, for telling them, and for getting their agreement where the law requires it — for example before sending SMS reminders.

6. VAT, tax and your records

Finetabz helps you prepare receipts and registers in the Mushak formats and export them for your accountant. Your business remains responsible for its VAT and tax registration, returns, payments and record-keeping, and for checking that what Finetabz produces is right for your business. Finetabz has not been enlisted by the National Board of Revenue (NBR) as VAT software. If the law requires your business to use NBR-enlisted software or a sales data controller, you must arrange that.

7. AI features

Some features use artificial intelligence: reading a supplier’s invoice, drafting a floor plan from a photo, and answering questions about your business. AI can make mistakes. Check what it produces before you rely on it — especially amounts, stock and VAT — and do not send photos of people or of anything you are not allowed to share.

8. Working offline

When the internet is down, sales are saved on the device and sent when the connection returns. Sales that have not been sent yet exist only on that device, so if the device is lost, broken or reset before it reconnects, those sales can be lost. Let the app sync before you clear a browser, uninstall the app or replace a device.

9. Acceptable use

Do not use Finetabz to break the law, to sell goods or services that are illegal in Bangladesh, to send messages people did not agree to, or to try to reach another business’s data, overload the service or copy or reverse-engineer the software.

10. Our software

Finetabz, its software, design and name belong to us. While your account is in good standing you may use Finetabz for your business. If you send us ideas or feedback, we may use them freely.

11. Availability and changes

We work to keep Finetabz running at all times, but we cannot promise it will never be interrupted — for example by maintenance, a provider’s outage or a network problem. We tell you in advance about planned maintenance where we can. We may improve or change features; if we remove something important you pay for, we will tell you in advance.

12. Responsibility and limits

We provide Finetabz with reasonable skill and care. Apart from that, and as far as the law allows, Finetabz is provided “as is”. We are not responsible for losses caused by things outside our reasonable control, by hardware, internet or power failures, by incorrect information entered into Finetabz, or by staff misusing their access. Except where the law does not allow a limit, our total responsibility to you for any claim is limited to the fees your business paid us in the three months before the claim arose. Nothing in these terms takes away rights you have under Bangladeshi law that cannot be excluded, including under the Consumers’ Right Protection Act, 2009.

13. Ending

You can stop using Finetabz at any time. Tell us if you want your data deleted; otherwise it is handled as the privacy policy describes.
We may suspend or close an account that breaks these terms or does not pay, after warning you where we reasonably can. If we close Finetabz altogether, we will give at least 30 days’ notice so you can download your data.

14. Law and disputes

These terms are governed by the laws of Bangladesh. If you have a problem, contact us first and we will try to solve it within 72 hours of hearing from you. If we cannot agree, the courts of Dhaka, Bangladesh will decide.

15. Changes to these terms

We may update these terms. For important changes we will tell account owners in the app at least 14 days before they take effect. Continuing to use Finetabz after that means you accept the new terms.