Finetabz
Free trial

Refund policy

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This policy explains when and how Finetabz refunds a payment. It is shown in English and বাংলা — use the language switch at the top.

1. Free trial

Every new business gets 30 days free. You pay nothing during the trial, so there is nothing to refund.

2. Monthly payments

Finetabz is paid monthly, in advance. You can stop at any time: your plan then runs until the end of the month you have paid for, and you will not be charged again. We do not refund part of a month you have already started, except in the cases below.

3. When we refund

  • Paid twice or too much: we refund the extra in full.
  • Paid by mistake (for example after you told us you were stopping): we refund it in full if you tell us within 7 days of paying and the new month has not been used.
  • We could not provide the service: if Finetabz was unavailable because of a fault on our side for more than 3 days in a row in a paid month, we refund or credit that month in proportion to the days lost.
  • We close your account or stop Finetabz for a reason that is not your fault: we refund the unused part of the month you paid for.

4. How to ask

Send us the business name, the phone number on the account, and the bKash transaction ID or bank reference, by WhatsApp or email (see below). We reply within 72 hours.

Once we agree a refund, we send it within 10 working days to the same bKash number or bank account the payment came from. We pay the transfer charge.

6. Hardware

Finetabz sells software only. Printers, scanners, drawers and other devices are bought from other shops, so returns and refunds for them are with the seller.

7. Who we are

Finetabz is a product of [to be added], a business registered in Bangladesh (trade licence no. [to be added]), of [to be added]. In these pages “Finetabz”, “we” and “us” mean that business.

Contact: support@finetabz.com · WhatsApp [to be added]